Terms and Conditions

Last Updated: 01.10.2025

These Terms and Conditions ("Terms") govern your access to and use of the website and software service ("Service") operated by Craftycards ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. The Service

Our Service provides you with online tools to design, customize, and generate downloadable digital files for place cards (the "Digital Product"). We do not provide physical goods, printing services, or technical support for your personal hardware (like printers or computers).

2. User Accounts

To use certain features, you may need to create an account. You agree to provide accurate and current information. You are solely responsible for all activity on your account and for keeping your password secure.

3. User-Generated Content

You may provide information such as names, dates, or text to be incorporated into the Digital Product ("User Content"). You retain all ownership rights to your User Content. However, by submitting it, you grant us a limited, worldwide, non-exclusive license to use, process, and display your User Content solely for the purpose of providing and operating the Service for you. You are solely responsible for your User Content and warrant that it does not infringe on any third-party rights or violate any laws.

4. Intellectual Property Rights

The Service and its original content, including all software, design templates, and graphics (excluding User Content), are and will remain the exclusive property of Craftycards and its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service to create Digital Products for personal or business event use. You may not resell, redistribute, or share our templates or the underlying files.

5. Payments and Refunds

All prices are listed in US Dollars (USD). Applicable sales taxes/VAT may be charged depending on your location and will be calculated and collected where required. Payment is due at the time of order via the methods available at checkout and is processed securely by our reseller Paddle.com (see Section 5.1).

Due to the instant and digital nature of our products, all sales are final. We do not offer refunds or exchanges once a purchase is completed and the Digital Product is made available, except as required by law or as described in our Refund Policy.

5.1 Orders and Billing via Paddle (Merchant of Record)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders and provides billing and payment services, including tax/VAT calculation and collection where applicable. Paddle issues your receipts and can assist with billing inquiries and returns in line with our refund policy.

5.2 Delivery of Digital Content

Our products are delivered digitally and made available immediately after successful payment. Fulfilment consists of access to download the generated files and continued access in your account for a limited period as described on the product page. If you do not receive access after payment, please contact us or Paddle support using the link in your receipt.

5.3 Billing Descriptor

Charges on your statement typically appear as PADDLE* CRAFTYCARD (or similar, depending on your region/currency). Receipts and tax invoices are issued by Paddle.

5.4 No Subscriptions

Purchases are one-time unless explicitly stated otherwise on the checkout page. There are no recurring charges for our standard product.

- For order/billing support, use the link in your receipt email or visit paddle.com/support.
- We do not collect or store your full payment card details; these are processed by Paddle.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE PRINTED COLORS OF THE DIGITAL PRODUCT WILL EXACTLY MATCH THE COLORS ON YOUR MONITOR.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CRAFTYCARDS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US IN THE LAST SIX MONTHS.

8. Indemnification

You agree to defend, indemnify, and hold harmless Craftycards and its owner from and against any claims, liabilities, damages, and expenses arising out of or in any way connected with your use of the Service or your violation of these Terms.

9. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Austria, without regard to its conflict of law provisions. You agree to the exclusive jurisdiction of the competent courts in Vienna, Austria.

For U.S. Users: Binding Arbitration and Class Action Waiver. You agree to resolve any disputes through final and binding arbitration, not in court. YOU FURTHER AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

10. Specific Provisions for EU Consumers

If you are a consumer residing in the European Union, you benefit from certain mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions. Specifically:

  • Right of Withdrawal: You have the right to withdraw from a purchase within 14 days. However, you expressly agree that this right of withdrawal is lost once we begin the performance of the service (i.e., when you access or download the Digital Product). By completing your purchase, you consent to the immediate performance and acknowledge the loss of your withdrawal right.
  • Statutory Warranty: You are entitled to a statutory warranty for our Digital Products in accordance with local law.

11. General Provisions

Privacy: Your use of the Service is also governed by our Privacy Policy, which you should read carefully. When you make a purchase, certain personal data necessary to complete the transaction will be shared with Paddle.com for payment processing, fraud prevention, tax compliance, and billing. See our Privacy Policy and Paddle’s privacy notice at paddle.com/legal/privacy.

Changes to Terms: We may modify these Terms at any time. We will notify you of material changes. By continuing to use the Service after changes are made, you agree to be bound by the revised Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at [email protected]. Our full legal details can be found in our Imprint.